For more than 50 years, E.A. Fischione Instruments, Inc. has provided advanced microscopy and nanotechnology solutions to the worldwide scientific community. Headquartered in Export, PA, Fischione Instruments continues to expand our product offering and has been recognized by the Pittsburgh Business Times eight times since 2001 as one of the area's fastest growing companies.

The CRM Administrator supports our sales, marketing, and service departments primarily through customer relationship management (CRM) data administration. The successful candidate is a self-starter with excellent communications skills, attention to detail, and a willingness to take ownership of the CRM function.

Essential responsibilities

• Manage CRM data to include:
  • Enter and edit contacts and accounts.
  • Work with Sales to manage sales data (issue quotes, update leads and opportunities, incorporate data provided by U.S. and international sales agents).
  • Work with Marketing to execute email marketing programs.
  • Work with Service to track customers’ products and service tickets.
• Maintain data accuracy, data confidentiality, and data integrity.
• Distribute data to appropriate stakeholders.
• Create and report metrics derived from the CRM database.
• Execute cross-functional and cross-departmental projects.

Qualifications and experience

• Bachelor degree preferred.
• Excellent computer skills (including Microsoft Office proficiency); CRM/database management experience is highly preferred.
• Ability to quickly learn new software applications.
• Strong organizational skills with the ability to multi-task.
• Excellent written and verbal communication skills.
• Strong detail-orientation.